Terms of Service

1. Agreement to Terms

By subscribing to or using the services provided by Missed Call Co LLC (“Company,” “we,” “our”), you (“Client,” “you”) agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Service

Missed Call Co LLC provides an AI-powered virtual assistant service designed for businesses. Our virtual assistant answers calls on your behalf — including missed calls, after-hours calls, overflow calls, or all incoming calls depending on your configuration — captures caller information, handles common inquiries, and delivers lead details and call summaries to you. The service is powered by ai/automated technology and is not a human receptionist or call center.

The virtual assistant is not intended to provide legal, medical, financial, or professional advice of any kind, and is not authorized to make commitments, guarantees, or binding agreements on behalf of your business. Any information conveyed by the virtual assistant is general in nature and should not be relied upon as professional guidance.

3. Billing and Payment

Pricing is as displayed on our website at the time of purchase. Your subscription is billed monthly through Stripe.

When you sign up, a one-time, non-refundable setup fee of $99 is collected to cover account configuration, phone number provisioning, and carrier registration. After the setup period (currently 14 days), your first monthly payment will be processed automatically, and billing will continue on a monthly cycle from that date.

We reserve the right to change pricing with at least 30 days’ written notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

4. Setup Period

After signing up and paying the setup fee, there is a setup and evaluation period (currently 14 days). During this period, we configure your virtual assistant, phone number, carrier registration, and related systems. SMS service activation begins once setup is complete, which may take several business days depending on carrier processing times. The remaining setup period allows you to evaluate the live service before monthly billing begins.

During the setup period, your service includes virtual assistant call answering and email notifications. SMS/text messaging features will be activated once carrier registration is approved, which typically occurs within the setup period but may take longer.

Your first monthly payment will be processed automatically at the end of the 30-day setup period regardless of when setup was completed. If carrier registration is still pending at the end of the setup period, monthly billing will begin and SMS features will be activated upon approval at no additional charge.

In the event that carrier registration extends beyond the setup period, we will provide status updates and prioritize activation. Call answering and email notification services remain fully active during this time.

5. Cancellation and Refund Policy

You may cancel your subscription at any time by emailing us at the address listed in the Contact section below or by submitting a cancellation request through your client portal. If you contact us by phone to request cancellation, we will send a written confirmation to your email on file, which serves as the official cancellation record. There is no contract or long-term commitment.

Upon cancellation, your service will remain active through the end of your current paid billing period, after which call handling, messaging, and all associated services will be deactivated. No further charges will be made after deactivation.

All payments are final and non-refundable. The $99 setup fee is non-refundable under any circumstances. No refunds will be issued for partial billing periods or unused service time. If you cancel during the setup period before your first monthly charge, no monthly subscription fee will be billed, but the setup fee will not be refunded.

6. Acceptable Use

You agree to use the service only for lawful business purposes. You may not use the service to facilitate spam, harassment, illegal activity, or any activity that violates applicable laws or regulations.

7. Intellectual Property

All software, technology, branding, and content associated with the Missed Call Co LLC service are the exclusive property of Missed Call Co LLC. You are granted a limited, non-exclusive, non-transferable license to use the service for the duration of your subscription.

You retain full ownership of your business data, including customer contact information, call recordings, and any other data generated through your use of the service. Upon cancellation, your data will be available through your client portal for 30 days. You are responsible for downloading or saving any data you wish to retain during this period. After 30 days, all data is permanently deleted.

8. AI-Generated Information Disclaimer

The virtual assistant is powered by artificial intelligence and generates responses automatically. While we configure the virtual assistant based on the information you provide during onboarding and setup, AI-generated responses may contain errors, omissions, or inaccuracies.

The virtual assistant provides general information only. It does not provide professional advice, diagnosis, assessment, or guarantees of any kind. The virtual assistant does not replace licensed professionals in any trade or field. Any information communicated by the virtual assistant to your customers — including pricing, availability, service descriptions, and scheduling — is general in nature and subject to confirmation by you, the business owner.

You are responsible for the accuracy of the information you provide to us during onboarding and throughout your subscription. You are responsible for notifying us promptly if your business information changes during your subscription, including but not limited to pricing, service offerings, hours of operation, service areas, or contact details. The virtual assistant will continue operating based on the most recent information provided to us until updated. Missed Call Co LLC is not liable for errors resulting from outdated or inaccurate information that you did not update or notify us about.

You are responsible for reviewing call activity. Call transcripts, summaries, and conversation logs are available in your customer portal. You are responsible for reviewing this activity on a regular basis and notifying us promptly of any errors or necessary adjustments to your virtual assistant’s responses. Continued use of the service without reporting known inaccuracies constitutes acceptance of the virtual assistant’s current configuration.

9. Limitation of Liability

Our virtual assistant is an automated system. While we strive for accuracy and reliability, we do not guarantee that every call will be answered, that all information captured will be accurate, or that the service will be available without interruption.

To the maximum extent permitted by law, Missed Call Co LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to:

• Lost revenue, profits, or business opportunities
• Missed or incorrectly handled calls
• Inaccurate information captured or relayed by the virtual assistant
• Service downtime or interruptions
• Any actions taken by you or third parties based on information provided by the service

Our total aggregate liability for any claim arising from these Terms or the service shall not exceed the total amount you paid to Missed Call Co LLC in the three (3) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Missed Call Co LLC, its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• Your use of the service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any dispute between you and your customers
• Inaccurate, outdated, or incomplete information provided by you that is relayed by the virtual assistant

11. Service Availability

We aim to provide reliable, continuous service but do not guarantee 100% uptime. Planned maintenance, third-party service outages, or unforeseen technical issues may temporarily affect availability. We are not liable for damages resulting from service interruptions. We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, internet or telecommunications failures, third-party service outages, power failures, government actions, or pandemics.

12. Your Responsibilities

You are responsible for providing accurate business information during onboarding (and throughout your service period), maintaining valid payment information, and complying with all laws and regulations applicable to your business and industry in your jurisdiction, including any required licenses or permits.

You consent to the recording of all calls handled by the virtual assistant on your business line and accept responsibility for complying with any call recording disclosure laws applicable in your jurisdiction. All calls handled by the virtual assistant will begin with an automated disclosure that the call may be recorded.

You authorize Missed Call Co LLC to configure and manage phone numbers, call forwarding, and related phone settings as necessary to deliver the service.

You are responsible for regularly reviewing call transcripts and conversation logs in your customer portal and promptly notifying Missed Call Co LLC of any errors, inaccuracies, or changes to your business information.

13. Termination by Company

We reserve the right to suspend or terminate your account at our discretion, with or without notice, if we reasonably believe you are violating these Terms, using the service for unlawful purposes, or engaging in conduct that is harmful to our business or other users. In the event of termination by us for cause, no refund will be issued.

14. SMS and Text Messaging Program

Text messages are sent only to individuals who interact with your business line and for whom consent has been obtained in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA).

As part of the Missed Call Co LLC service, text messages may be sent to your customers on your behalf. The following terms apply to the Missed Call Co SMS Notifications program:

• Message types include: missed call alerts, appointment confirmations and reminders, service updates, and follow-up messages
• Message frequency varies based on call volume and service activity
• Message and data rates may apply depending on the recipient’s mobile plan
• Recipients may opt out of text messages at any time by replying STOP to any message. Upon replying STOP, no further messages will be sent from that number
• To rejoin after opting out, recipients may text START to the same number
• For help, recipients may reply HELP to any message, or contact Missed Call Co LLC at missedcallcompany@gmail.com or +1 855-710-4774
• Wireless carriers are not liable for delayed or undelivered messages

For privacy-related inquiries regarding SMS messaging, please refer to our Privacy Policy.

15. AI Disclosure

The virtual assistant will identify itself as an AI assistant on all calls handled on your behalf. You agree not to request that this disclosure be removed or disabled. The specific language of the AI and recording disclosures may be updated from time to time at our discretion.

16. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the service shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days.

If the dispute cannot be resolved through negotiation, either party may bring a claim in the small claims court of Pennington County, South Dakota, provided the claim falls within the jurisdictional limits of that court. For claims exceeding small claims court limits, the dispute shall be resolved in the state or federal courts located in Pennington County, South Dakota.

The parties waive any right to pursue disputes through binding arbitration. Each party shall bear its own costs and attorney’s fees unless the court determines otherwise.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or through the service at least thirty (30) days before the changes take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Dakota, without regard to conflict of law principles.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Missed Call Co LLC regarding the use of the service and supersede any prior agreements or understandings.

21. Contact

If you have questions about these Terms, contact us at:

Missed Call Co LLC
Email: missedcallcompany@gmail.com
Phone: +1 855-710-4774